Frequently Asked Questions
Shipping
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and times vary depending on the destination.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. International shipping times depend on the products and destination (estimated at checkout).
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number on our website's tracking page or the carrier's website to see the status of your delivery.
What are your shipping options and costs?
What are your shipping options and costs?
We offer free standard shipping on every order.
How long does it take to receive my product?
How long does it take to receive my product?
Production times vary by product but typically range from 1-3 business days. Shipping times depend on your location and the shipping option selected at checkout. You can expect to receive your order within 5-10 business days after production.
Do you offer expedited shipping?
Do you offer expedited shipping?
No, not at this time.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we can update your shipping address. Please email info@beforesunsets.com immediately with your order details and we'll do our best to acomodate.
Do you ship to PO Boxes or APO/FPO addresses?
Do you ship to PO Boxes or APO/FPO addresses?
Yes, we ship to PO Boxes and APO/FPO addresses. However, delivery times may vary depending on the carrier.
What should I do if my order hasn’t arrived yet?
What should I do if my order hasn’t arrived yet?
If your order is delayed, please track your package using the tracking information provided. If you need further assistance, email our support team at info@beforesunsets.com.
Returns and Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items. Contact us to initiate a return. For more information, please visit our return policy page.
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
To return an item purchased from Before Sunests, please email info@beforesunsets.com to initiate a return.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
What if my product arrives damaged or defective?
What if my product arrives damaged or defective?
If your item arrives damaged or defective, please email us with photos of the issue, and we’ll arrange a replacement or refund.
How do I cancel my order?
How do I cancel my order?
Orders can be canceled if requested before it has been submitted to our production team. Contact us as soon as possible with your order number.